Derby

This course teaches best practices in customer service, communication, and strategies to overcome business challenges. 

Students will learn how to effectively manage resources and schedules while improving their digital literacy and numeracy skills. This course also develops critical thinking and business operations and covers important topics such as sustainability, inclusivity, well-being, and safety. Designed to meet the specific needs of the North West region, students completing this Qualification as part of a Traineeship will apply their skills in the workplace, while others will learn in a simulated online environment.

In this skill set, you will learn the following:

• Handling and transport techniques and requirements for chemicals
• Structure and content of chemical labels and safety data sheets and their use and purpose for safe chemical application
• Principles and methods of measuring, mixing and applying chemicals
• Features and functions of a range of application equipment, their operations, and maintenance requirements
• Risk factors to be taken into account for human and animal health, spillage and environmental impact relevant to chemical use before, during and following chemical application
• Basic chemical groupings and types used in the workplace, including:
• The of mode of action
• The impact on chemical safety
• Application methods
• Paths of entry of poisons into the body and the methods of limiting exposure through practices and personal protective clothing
• Maintenance practices for chemical application related equipment and PPE and disposal procedures for chemical contaminants and containers
• Assessing weather conditions and the impact on safe application of chemicals
• Components of a workplace chemical application plan
• Chemical related records and reports and their purpose.

Units:

AHCCHM201 Apply chemicals under supervision 

AHCPMG201 Treat weeds

AHCWHS202 Participate in workplace health and safety processes

This Qualification is perfect for those who want to start a career in community services, helping people who need care as their first point of contact.

• Support clients with their changing needs
• Understand and respect cultural differences
• Adapt to different policies and services
• Identify the needs of local communities
• Create services and facilities to meet those needs
• Communicate clearly and effectively
• Manage information and provide administrative support
• Practice ethical behaviour in your work

This skill set is crafted for individuals aiming to fulfil competency standards in a diverse array of digital literacy skills, encompassing essential areas such as basic computing, effective web searching, and proficiency in fundamental application software.

This course is the nationally regulated entry-level Qualification for educators who wish to support the development and well-being of children from birth to school age in an early childhood education and care setting.

• Support clients with their changing needs
• Understand and respect cultural differences
• Adapt to different policies and services
• Identify the needs of local communities
• Create services and facilities to meet those needs
• Communicate clearly and effectively
• Manage information and provide administrative support
• Practice ethical behaviour in your work

This course equips students with the skills and knowledge needed to lead a childcare service. 

Students will develop skills in planning, implementing, and overseeing culturally appropriate programs for early childhood services, ensuring compliance with licensing, accreditation, and duty of care requirements. 
Throughout this course, students will learn how to supervise staff and work with community members and external agencies to achieve successful outcomes. Students will also learn how to analyse and apply a range of specialised theoretical concepts to diverse work situations. 
The early childhood education and care sector is experiencing increased demand, driven by population growth and an emphasis on the importance of early childhood development. This course provides students with an exciting opportunity to progress into a rewarding and fulfilling career shaping the future of young people. 
 

Learn effective questioning, active listening, and rapport building for early intervention in domestic and family violence.

Units:

CHCDFV001 - Recognise and respond appropriately to domestic and family violence.

Participants will learn how to:

• Manage an unconscious person and the recovery position
• Perform CPR in an emergency situation (adult and infant)
• Provide first aid for a range of conditions
• Respond to an unknown first aid incident

Please note: This course consists of practical assessments that are completed while working on the floor, therefore we suggest wearing comfortable and appropriate clothing.

Unit:

HLTAID011 Provide First Aid

On successful completion of this course, students can request a credit for the CPR unit: HLTAID009 Provide cardiopulmonary resuscitation.

This course aims to provide students with both academic knowledge and practical management skills.

Students will learn how to communicate as a leader and engage emotional intelligence to plan and problem solve. Furthermore, students will also have the opportunity to enhance their operational, budgeting and financial planning skills, with a focus on creating a sustainable competitive advantage in the workplace.

Successful graduates will be able to demonstrate initiative and sound judgment in planning, organising, implementing, and overseeing their own workload as well as that of others. They will be able to utilise effective communication skills to assist individuals and teams in meeting organisational or business objectives.

Areas covered throughout this course:

• Perform CPR in accordance with the Australian Resuscitation Council guidelines
• Recognise and respond to an emergency situation
• Operate an Automated External Defibrillator (AED)
• Communicate details of the incident to emergency services
• Understand the legal considerations and welfare needs post incident

Unit:

HLTAID009 Provide cardiopulmonary resuscitation

This course focuses on communication, customer service, problem-solving, digital technology, and workplace health and safety—perfect for those starting their career journey or looking to enhance their employability skills. 

This Qualification is ideal for individuals who are not yet part of the workforce and wish to acquire the essential skills needed for entry-level roles such as clerical worker, administration assistant, office junior, receptionist or data entry operator.