BSB20120 Certificate II in Workplace Skills
Kick-start your career with essential workplace skills!
The Certificate II in Workplace Skills equips students with the skills needed to enter the workforce or pursue further business qualifications. Gain confidence in performing basic administrative, clerical, and operational tasks using modern technology and self-management techniques. Our lecturers are experts in their field and will support you every step of the way.
Overview
When Semester 1, 2025
Study Mode On Campus
This course focuses on communication, customer service, problem-solving, digital technology, and workplace health and safety—perfect for those starting their career journey or looking to enhance their employability skills.
This Qualification is ideal for individuals who are not yet part of the workforce and wish to acquire the essential skills needed for entry-level roles such as clerical worker, administration assistant, office junior, receptionist or data entry operator.
Depending on the elective units you select, you will gain skills in:
- Communication and customer service
- Problem-solving, stress and time management
- Digital technology and online research
- Business software applications
- Workplace health and safety
- Procedural, clerical and administrative tasks
- Self-management
This course is suited to you if:
- You are a trainee wishing to commence employment in a business environment
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You want to become job-ready
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You have an interest working indoors
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Enjoy communicating with others
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Enjoy administration activities
Important information
Select your preferred campus and apply
Delivery location, important dates and study options
Course dates, locations and study modes are not currently available. Please contact our Customer Engagement Team for more information.